TPA and NAC Partnership to Enhance Traveler Experience at PNG Airports

The Papua New Guinea Tourism Promotion Authority (TPA) and the National Airports Corporation (NAC) have stepped up efforts to make travel to PNG smoother and more convenient for international tourists and domestic travel, following a signed MOU earlier this year. 

This partnership aims to upgrade airport infrastructure and services, making Papua New Guinea (PNG) a more accessible and attractive destination for global visitors. 

The agreement, focused on improving both infrastructure and traveler services, marking it as a significant investment in the tourism sector by enhancing key airport facilities and creating a more streamlined experience for travelers. 

Speaking during the 18th University of Papua New Guinea’s Tourism Convention in Port Moresby on Tuesday 1 October 2024, TPA’s CEO, Eric Mossman Uvovo, said that the country will continue to see a steady increase in international arrivals, leading to higher tourism-related revenue and broader economic benefits for the country. 

“Through our partnership with other organizations like NAC, we are prioritizing the modernization of our airports and improving the overall experience for our visitors. This is crucial to making Papua New Guinea more welcoming and accessible for tourists,” said Uvovo.

During his presentation at the World Tourism Day Conference in Port Moresby, on Friday 27 September 2024, NAC’s Acting Managing Director, Dominic Kaumu, highlighted various aspects of their efforts to enhance visitor experience. 

Kaumu said that several areas of airport infrastructure are being upgraded, which include the upgrading terminal facilities, streamlining baggage handling, and updating signage to better guide tourists through the airport. He also said that additional investments are also being made to increase airport capacity, especially to accommodate peak seasons, when tourist traffic is highest. 

He also added that the improvements will not only benefit major entry points like Jacksons International Airport in Port Moresby but also make regional airports more accessible, particularly those near popular tourist destinations like Milne Bay and Kokoda. NAC’s role in upgrading regional airports will ensure that tourists can easily reach remote and emerging hotspots. 

One of the standout features of the agreement is the establishment of TPA’s information centers at key airports. These centers will be a one-stop hub for tourists to access travel information, including maps, brochures, and real-time updates on flight schedules, accommodations, and transportation options.

The first of these centers was launched in 2018 at Jacksons International Airport, providing incoming tourists with essential services and guidance. 

The information Centre will work alongside other travel-related organizations located in the international area, offering tourists a full suite of resources. Whether tourists need advice on cultural heritage sites, eco-tourism activities, or safety protocols, the information centre will have trained staff available to assist. Additionally, tourists will be able to access real-time travel advisories, making it easier for them to plan their trips safely and efficiently. 

As part of the agreement, TPA will utilize the improved airport infrastructure in its marketing campaigns, promoting PNG as a more accessible and convenient destination.  Highlighting PNG’s rich cultural heritage, adventure tourism, and eco-tourism opportunities, TPA has also planned to work on partnerships with airlines and travel agencies to offer package deals that capitalize on the upgraded infrastructure. 

Uvovo said that the information centers will play an important role in promoting local tour operators and services, guiding tourists to key destinations across PNG by providing contact details, brochures, and booking services. This initiative is expected to support local businesses and generate more jobs within the tourism sector. 

Uvovo also added that TPA has plans to expand these information centers to other airports across PNG, particularly those close to major tourist destinations, such as Rabaul and Milne Bay. 

With the combined efforts of TPA and NAC, PNG’s airports are set to become more than just points of entry—they will be integral parts of the visitor experience, making the country’s unique attractions more accessible to the world.◼️