Request for Expression of Interest

Development of Crisis Management Strategy


Development of Crisis Management Strategy

1. Background

The PNG Tourism Promotion Authority is the lead agency in the development and growth of the tourism industry in Papua New Guinea. The organization also has a responsibility to facilitate the interest of the government and its tourism industry operators.

With the constant global changes in the business environment, climate change and so forth it is important that PNGTPA must have a Crisis Management Strategy. The strategic plan aims to manage effectively response to any form of crisis to protect the profile of the organization, government and its tourism industry associations and operators.

PNG is regarded as an adventure destination, these adventure activities of birding, diving, fishing, surfing, trekking, etc., are located in the remote parts of the country. Generally, PNG’s geographical setting is very challenging and this can make it very difficult for PNGTPA and the tourism industry operators to respond effectively. Having a Crisis Management Strategy can assist provide guidance and assistance to management for its preparedness, response and recovery after any crisis.


This project aims to prepare a sound strategy in line with the National Tourism Plan 2020 to identify, manage and mitigate crises situations or risks faced in the tourism industry of PNG.

The study will need to take into account areas of possible tourism crises faced by the industry whether it be a natural disaster, man-made or of a more complex scenario. A logical framework of level of risks and crises must be outlined clearly to take into account resolutions or recovery at every level of managing crisis situations.
Given the geographical setting of PNG, the study must take into consideration remote and rural areas of Papua New Guinea who receive visitors to very active or hot spots of tourism products, attractions and experiences in any given area.

This study will need to:

The study should specifically identify different crisis, whether man made or natural, faced by the product owners and operators and develop an action plan to address with short to medium term action plans.

The major output from the project will be a written final Crisis Management Strategy; the Strategy should be presented as a Draft to Stakeholders in PNG and finalized following comments from tourism industry stakeholders. It is anticipated the project will be completed within a period of three months.


The consultant is required to:

This strategy plan under managing crisis situations faced in the tourism industry would be the first document to develop. Hence, it requires essential and effective plans yet simple and precise for both the PNGTPA and the industry members to use.


The Consultant will provide technical, monitoring and evaluation (M&E) support for the duration of the work per timeframe specified. Specifically, the Consultant will provide the services required in support of framework implemented, technical advice and guidance.

When the study is completed, PNGTPA aims to observe the following achieved:


The Tourism Promotion Authority (TPA) now invites eligible consulting firms (”Consultants”) to indicate their interest in providing the service. Interested Consultants should provide information demonstrating they have the required qualifications and relevant experience to perform the service. Specifically, the Expression of Interest (EOI) must provide the following information:


The following shall form the minimum qualification criteria for consideration and evaluation:


It is expected that the proposal for the development of the Crisis Management Strategy Plan be received by 19th of June, 2020 at 1600 hours.

Timeline on duration of the project is outlined as per below:

OrderActionTime Required
1TOR Circulated3rd June, 2020
2Proposal’s submitted to PNGTPA19th June, 2020
3Final selection of PNGTPA26th June, 2020
4Commencement30th June, 2020
5Final Report / Completion30th September, 2020


1Technical Assistance – Consultant FeeK8,000.00
2Miscellaneous (Internet and phone bills, transport, etc.)K2,000.00


All correspondents and communication including requesting for detailed scope of works and other relevant information can be directed to:

The Project Officer
Ms Mary Kanawi
Phone: +675 320 0211


Chief Executive Officer
Papua New Guinea Tourism Promotion Authority MMI Building, Champion Parade
PO Box 1291
Port Moresby, Papua New Guinea

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